Responsibilities and decision rights for tour operators, dispatchers and operations teams.
| Role | Tour packages | Bookings | Trips and dispatch | Fleet and drivers | Trip completion and documents | Charges and invoicing |
|---|---|---|---|---|---|---|
| Dispatcher | Edit | Edit | Approve | View | Edit | View |
| Driver | — | — | Edit | View | Edit | — |
| Evidence Reviewer | — | — | View | — | Approve | — |
| Billing Clerk | — | Edit | View | — | — | Edit |
| Operations Manager | — | View | Edit | Edit | Edit | View |
| Admin | — | — | — | Edit | — | — |
Captures packages and bookings and approves, schedules and dispatches trips.
Starts on: Fleet schedule
Runs assigned trips and records stops and completion evidence.
Starts on: My trips
Confirms or disputes completion evidence for finished trips.
Starts on: Evidence reviewer queue
Invoices approved trip charges and keeps customer records current.
Starts on: Open trip charges
Owns the fleet, transport documents and overall operation.
Starts on: Fleet schedule
Maintains users and configuration without taking operating decisions.
Start free, then use Proto to change fields, steps and approvals before your team goes live.