Defect to service follow-up

Step by step

1. Record the inspection Fleet Coordinator

   Fleet Coordinator captures the inspected asset, observation time and result, with inspector details and notes. Retain enough description for the next shift to understand a Pass with defects or Fail result.

   • Retain the observed condition
   • Updates Inspections, Vehicles

2. Assign the defect Fleet Coordinator

   Fleet Coordinator records the finding against the asset, selects its severity and names the responsible team member. Start the follow-up as Open and review the operational effect with Dispatcher before further equipment planning.

   • Give the finding an owner
   • Updates Vehicle defects, Team members

3. Coordinate repair Fleet Coordinator

   Fleet Coordinator updates work to In Repair as repair activity begins. Review the asset's operating status and related assignments so dispatch conversations use current equipment information. A deferral needs an explanation the next reviewer can understand.

   • Align repair and equipment planning
   • Updates Vehicle defects, Vehicles, Load assignments

4. Review the service plan Fleet Coordinator

   Fleet Coordinator compares the finding with the active maintenance plan and next due date. Update the relevant service record when the planned work is completed, preserving the inspection and defect context.

   • Reconcile scheduled service and repair work
   • Updates Maintenance plans, Vehicle defects

5. Hand back the equipment Fleet Coordinator or Dispatcher

   Fleet Coordinator records the repair outcome and reviews the equipment status with Dispatcher. Confirm the asset identity and upcoming work before the next dispatch decision uses the updated availability.

   • Communicate the current operating condition
   • Updates Vehicles, Vehicle defects, Loads

Fleet Coordinator

, Dispatcher, Admin.