Carry confirmed stop progress into delivery verification with the correct load and signature evidence.
Dispatcher checks the pickup or delivery sequence, appointment and window. Review the contact and location before passing the work to the operating team, especially after a schedule change.
Dispatcher records reported load milestones with their source and occurrence time. Confirm the actual stop arrival and departure, investigate contradictory reports and mark the delivery stop Completed when its work has finished.
Evidence Reviewer gathers the delivered time, receiver and signature reference. Link the confirmation to the delivered load and its actual delivery stop so the evidence can be checked in context.
Evidence Reviewer checks the result against a Delivered load and a Completed Delivery stop belonging to that load. Complete receiving evidence and the load's organization are required. A blocked case becomes Disputed and receives an escalated decision for follow-up.
Evidence Reviewer checks for an existing Verified receipt for the confirmation, load number and load revision. Resolve inconsistencies before repeating the verification, then retain the source connection for later operational or charge review.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.