What the agent can do
- Transportation Planner: Explain the carrier and applied contract on a planned shipment, and show the freight inputs the rate-shop used.
- Dispatcher/Ops: Compare a shipment's tracking events with its pickup and delivery dates, then list unresolved exception and proof evidence.
- Freight Audit Clerk: Compare billed and expected amounts in the freight audit results and identify charges marked as unjustified accessorials.
- Logistics Manager: Review approaching contract endings and unresolved carrier disputes with the linked source records.