Exception review

Step by step

1. Identify the exception Controller

   Controller opens Operations Overview and selects a failed or partial result from the ranked queue.

   • Locate failed or partial result.
   • Updates Operation receipts

2. Trace the action Controller

   Controller compares the operation receipts reference, actor and result with the linked report, reimbursement or accounting document.

   • Find source record and actor.
   • Updates Operation receipts, Expense reports, Reimbursements, Accounting documents

3. Assign a correction Controller

   Expense Preparer fixes report detail, Treasury Analyst follows a payment result, or Staff Accountant corrects document or journal detail.

   • Put the case with its operator.
   • Updates Expense reports, Reimbursements, Accounting documents, Journal entries

4. Review the correction Controller

   Expense Reviewer or Controller checks a material change to the amount or payee before the action is tried again. This review is a team decision, recorded where the linked record supports it.

   • Keep a renewed human decision.
   • Updates Review decisions, Expense reports, Reimbursements
   ApprovalA person approves before the work moves on.

5. Confirm outcome Treasury Analyst

   The responsible operator checks the new operation receipt and the business record status, leaving the earlier failure visible.

   • Check the later action result.
   • Updates Operation receipts

Controller

Owns triage.

Expense Preparer

, Expense Reviewer, Treasury Analyst and Staff Accountant correct and confirm the records in their areas.

See [roles](/travel-expense-management/roles).