1. Travel Expense Optimizer
  2. Process
  3. Hold to confirmed booking
Process · Hold to confirmed booking

Hold to confirmed booking

Hold the approved trip with the supplier, record verified payment and confirm the booking, then close it after travel.

Step by step

  1. Hold the trip Travel Coordinator

    Travel Coordinator holds the approved trip. The booking moves to Held under an expiring hold, with reserved lines for the units claimed against the supplier's capacity.

    • Requested → Held; reserved units recorded
    • Updates Bookings, Booking resources, Operation receipts
  2. Record payment Payments Analyst

    Payments Analyst records the provider's authorization or capture event with its event identifier, amount and reference.

    • Authorization or Capture recorded by provider event ID
    • Updates Payment evidence
  3. Confirm Travel Coordinator

    The coordinator confirms the booking only when verified payment evidence exists, and records the supplier's confirmation date on the reserved lines.

    • Held → Confirmed; confirmed at recorded
    • Updates Bookings, Booking resources
  4. Travel and complete Travel Coordinator

    The booking moves In Progress when travel starts and Completed with its completion date when it ends.

    • Confirmed → in progress → Completed with completed at
    • Updates Bookings

Where it usually breaks

And how to keep it from happening.

  • The hold expires before payment arrives and the fare is lost.
  • A booking is confirmed on the coordinator's word before payment is verified.
  • A repeated provider message is entered as a second payment.
Travel Coordinator
, Payments Analyst, Travel Manager.

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