Where it usually breaks
And how to keep it from happening.
- A timed-out confirmation is sent again and the supplier books twice.
- A receipt is closed without checking the booking.
- Failed receipts pile up with nobody assigned.
- Travel Expense Optimizer
- Process
- Receipt reconciliation
Receipt reconciliation
Work through pending and unresolved receipts, check them against their effects and close each one without re-running provider calls.
Step by step
-
Open the unresolved receipts Payments Analyst
Payments Analyst opens receipts that are Pending or needs review, and failed receipts with their reasons.
- Pending, needs review and Failed listed
- Updates Operation receipts
-
Read the effects Payments Analyst
For each receipt, the analyst reads the booking, the expected revision and the records the action claims to have changed.
- Expected revision and effects read
- Updates Operation receipts, Bookings
-
Check the provider record Payments Analyst
Where there is an external reference, the analyst checks it in the provider's own records instead of calling the provider again.
- Provider record compared
- Updates Operation receipts, Payment evidence
-
Close or flag Payments Analyst
A receipt whose effect is found is marked Completed. A mismatch moves it to needs review with the discrepancy written down.
- Pending → Completed, or needs review
- Updates Operation receipts
Who does what
Roles and permissions- Payments Analyst
- , Travel Manager, Admin.
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