Premium verification

Step by step

1. Find the policy Policy Operations

   Policy Operations identifies the policy by its record number and checks the organization, policyholder and recorded premium.

   • Confirm the policy and price being reconciled
   • Updates Policies, Policyholders

2. Capture the event Policy Operations

   Record the amount, receipt date and provider event identifier on a premium receipt linked to the policy.

   • Link payment evidence to the policy
   • Updates Premium receipts, Policies

3. Compare the source Policy Operations

   Policy Operations checks the event against the payment provider record, including amount and identifier. A repeated identifier needs investigation before the event is counted again.

   • Check amount USD and provider event ID
   • Updates Premium receipts

4. Verify the receipt Policy Operations

   When the event is confirmed, Policy Operations changes the receipt from No to Yes. A mismatched or unresolved event stays visible in the unverified list.

   • Change Verified from No to Yes after checking
   • Updates Premium receipts

5. Resolve a difference Policy Operations

   Policy Operations reviews the policy premium and carrier confirmation with the payment event, then records any policy change through the appropriate policy process.

   • Investigate amount or term difference
   • Updates Policies, Premium receipts, Policy endorsements

Policy Operations

Captures and verifies premium receipts; Admin resolves access or organization-scope issues.