Where it usually breaks
And how to keep it from happening.
- A submitted payment is cancelled locally while the bank still pays it.
- A confirmed instruction is edited to change its amount.
- A cancellation is made without a reason.
Cancel instructions that have not been executed and correct executed ones with an approved compensating instruction, always with a reason.
Treasury Preparer requests a correction or cancellation of one instruction and enters the reason. The reason is mandatory.
The instruction is unexecuted when it is Draft, Review or Authorized with no completed submission or confirmation receipt.
An unexecuted instruction moves to Rejected. The reason is recorded as a Reject decision and any claims it held are released and named on the receipt.
An instruction already sent or settled is not edited. A compensating instruction, such as a return payment, is prepared and approved by a Treasury Approver.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.