Submit an authorized instruction to the bank once, hold uncertain outcomes for review and confirm only on verified evidence.
Settlement Officer submits the authorized instruction under one stable operation key and records the bank's instruction identifier. The instruction moves to Submitted.
If the bank's response is lost, the instruction is held as Pending with a receipt marked for review. It is not resubmitted automatically; the officer establishes with the bank what happened.
Statements, confirmations, settlement advices and corrections arrive as evidence lines with the provider's event identifier, date and amount.
The officer verifies the settlement or confirmation evidence and the instruction moves to Confirmed with its confirmation date. A rejection from the bank moves it to Rejected.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.