Record actual stop activity and delivery evidence while preserving the original promise.
Dispatcher uses the stop sequence and appointment windows to follow the load after dispatch. Record actual arrival and departure as the operating team confirms them. Keep a delay visible without changing the original appointment to fit the outcome.
Dispatcher checks the proof reference for the delivery stop and attaches the supporting document to the load. Warehouse Coordinator contributes relevant custody evidence. Choose the attachment visibility according to the agreed sharing rule.
Dispatcher records the actual delivery time under the agreed completion rule, then moves the in-transit load to Delivered. Keep the original promise available for comparison. Delivery records do not establish carrier invoice settlement.
Dispatcher reconciles the assignment with the completed movement before marking it Completed. If the job overran its committed interval, review other work using the same driver or vehicle instead of hiding the overrun by changing the delivery evidence.
Operations Analyst compares the complete-delivery receipt with the load and proof. Investigate an absent file, an incorrect parent load or an unresolved action outcome. Retain the original evidence when a correction needs Transport Supervisor review.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.