Investigate uncertain outcomes, review corrections and preserve the original load evidence.
Operations Analyst finds a failed or unresolved operation receipt and reads its action, expected revision, effect references and failure reason. Dispatcher provides the current load and physical movement context before anyone decides to repeat an action.
Operations Analyst compares the receipt with linked local records. The reconciliation sweep checks first and keeps unresolved results marked for review. Obtain confirmation from the authoritative external source when the local record cannot establish the outcome.
Transport Supervisor independently approves, rejects or returns the proposed correction against the current load revision. Record a reason that explains the allowed scope. Keep the earlier decision and execution evidence available to the reviewer.
Dispatcher cancels only unexecuted scope or carries out the reviewed correction. Retain a compensating operation receipt with the original evidence. An external effect requires its own authorized handling; reconciliation does not reverse it automatically.
Operations Analyst checks the resulting local records against confirmed effects. Leave an unresolved discrepancy visible until its authoritative outcome is established. A successful transport response or a revised status alone is insufficient to explain a disputed physical event.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.