Utility Outage Management

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  1. Utility Outage Management
  2. Use Proto with this system
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Put an AI agent to work in Utility Outage Management

Prepare and review outage work with Proto.

Set it up

  1. Teach your agent ERP.AI

    Load the ERP.AI skill and paste the output into your agent. It explains how to read and update records in your workspace.

    curl -fsSL https://www.erp.ai/skill.md

  2. Give it a role

    Assign the agent its own user and one of the 5 roles. It gets exactly the access that role has, and no more.

  3. Check what it can reach

    Confirm which records, actions and connections the agent can use in your workspace before you point it at real data.

  4. Review its work and usage

    Check the drafts and changes it proposes, and watch its usage receipts as you give it more to do. Agent work uses prepaid credits.

What the agent can do

  • Outage Coordinator: List open cases by service area with affected units, largest first.
  • Utility Supervisor: Show cases waiting for evidence review and incident records waiting for approval.
  • Field Crew Lead: Show my assigned cases and the evidence still missing on each.
  • Operations Analyst: Summarize failed or pending operations from the last shift.

What stays with a person

  • Coordinators triage and confirm restoration, supervisors review evidence and approve incident records, and crews record evidence.
  • Proto prepares lists and drafts for them; it does not confirm, approve or record evidence on its own, and it works with the permissions of the person or service account it runs as.

Coordinators triage and confirm restoration, supervisors review evidence and approve incident records, and crews record evidence. Proto prepares lists and drafts for them; it does not confirm, approve or record evidence on its own, and it works with the permissions of the person or service account it runs as.

Set up Utility Outage Management your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

Start now Download Proto

How to get started