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- Utility Outage Management
- Data model and import order
The tables behind Utility Outage Management
Utility Outage Management ships with 10 tables, grouped here by the feature that uses them. Every record your team works with lives in one of them, and you can add fields and tables in Proto.
- Tables
- 10
- Features
- 6, plus shared settings
- Change it
- Add fields and tables in Proto
How the model is organised
Service cases:
Service cases. Outages from report to closure.
Field evidence and review:
Service evidence, review decisions, record attachments. Crew evidence, supervisor decisions and files.
Restoration records:
Outage incidents. Approved incident records per case.
Service areas and people:
Service areas, Organizations, team members, Users.
Operations control:
Operation receipts. Results of every guarded action.
Every table, by feature
- Service cases3
- Triage and assignment3
- Field evidence and review4
- Restoration records4
- Service areas3
- Operations control2
- Shared and settings1
- Service cases
Outage service cases from report through verified restoration.
Linked to Organizations, Team members, Service areas - Service areas
Districts, circuits and service territories where outages are reported.
Linked to Organizations - Organizations
Utility operating companies and their operating configuration.
- Service cases
Outage service cases from report through verified restoration.
Linked to Organizations, Team members, Service areas - Team members
Authorized utility staff with role scope and authenticated platform identity.
Linked to Organizations, Users - Operation receipts
Durable receipts for guarded operations with stable operation keys.
Linked to Service cases
- Service evidence
Source-identified operational evidence received against a service case.
Linked to Service cases - Review decisions
Independent reviewer decisions recorded against a frozen revision.
Linked to Service cases, Team members - Record attachments
Files supporting a service case with visibility and evidence type.
Linked to Service cases, Team members - Service cases
Outage service cases from report through verified restoration.
Linked to Organizations, Team members, Service areas
- Outage incidents
Outage incident records supporting record verified service restoration.
Linked to Service cases, Organizations - Service cases
Outage service cases from report through verified restoration.
Linked to Organizations, Team members, Service areas - Service evidence
Source-identified operational evidence received against a service case.
Linked to Service cases - Review decisions
Independent reviewer decisions recorded against a frozen revision.
Linked to Service cases, Team members
- Service areas
Districts, circuits and service territories where outages are reported.
Linked to Organizations - Service cases
Outage service cases from report through verified restoration.
Linked to Organizations, Team members, Service areas - Organizations
Utility operating companies and their operating configuration.
- Operation receipts
Durable receipts for guarded operations with stable operation keys.
Linked to Service cases - Service cases
Outage service cases from report through verified restoration.
Linked to Organizations, Team members, Service areas
Keys and references
Evidence, decisions, attachments, incidents and operation receipts reference their case. Cases reference their service area, owner and organization. Team members link to user accounts. Keep case record numbers, service area codes and external incident IDs stable and import by them.
Migration order
- Load Organizations, Users and team members.
- Load service areas with codes, contacts and notes.
- Load open service cases with their external incident IDs.
- Load recent outage incidents for reporting history.
- Reconcile open cases with your outage reporting system and test permissions before go-live.
Set up Utility Outage Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.