Where it usually breaks
And how to keep it from happening.
- Evidence has no source, so nobody can check it later.
- The person who submitted the evidence also approves it.
- A decision is made on an old revision of the case.
- Utility Outage Management
- Process
- Evidence review
Evidence review
From crew evidence to an independent review decision.
Step by step
-
Record evidence Field Crew Lead
The field crew lead adds evidence lines to the case with type, time, measured value and unit, and source.
- Evidence lines added
- Updates Service evidence
-
Attach supporting files Field Crew Lead
Photos, switching logs and notes are attached with their evidence type and visibility.
- Files attached
- Updates Record attachments
-
Review evidence Utility Supervisor
The utility supervisor reviews the evidence against the current case revision and approves, rejects or returns it with a reason.
- Decision recorded
- Updates Review decisions, Service cases
ApprovalA person approves before the work moves on. -
Add what was missing Field Crew Lead
A returned case gets the missing evidence and is reviewed again.
- Evidence completed
- Updates Service evidence
Who does what
Roles and permissions- Field Crew Lead
- , Utility Supervisor.
Set up Utility Outage Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.