From a restored case to an approved outage incident record.
The outage coordinator prepares the incident record with the service area, start time, affected customers and restoration time, and submits it.
An independent utility supervisor checks it against the case's field evidence and the frozen revision and approves it; the verified restoration is recorded once.
If something was wrong, the case owner requests a correction with a reason. Draft scope is cancelled; executed scope is changed only through a reviewed correction.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.