Where it usually breaks
And how to keep it from happening.
- A timed-out confirmation is redone by hand and restoration is recorded twice.
- Failures pile up during a storm and nobody looks until the monthly report.
- Utility Outage Management
- Process
- Operation reconciliation
Operation reconciliation
From pending or failed operation receipts to verified results.
Step by step
-
Collect the exceptions Operations Analyst
Reconciliation reads pending, failed and needs-review operation receipts.
- Exception list built
- Updates Operation receipts
-
Check the case Operations Analyst
The operations analyst compares each receipt with the case's saved state, evidence and decisions.
- Effects verified
- Updates Service cases, Service evidence, Review decisions
-
Complete or keep Operations Analyst
A receipt is completed only when its expected effect is found; otherwise it stays with its reason.
- Receipts completed or kept
- Updates Operation receipts
-
Resolve the rest Operations Analyst or Utility Supervisor
The analyst re-runs a missing action under the same key or escalates it to the supervisor.
- Action re-run or escalated
- Updates Operation receipts
Who does what
Roles and permissions- Operations Analyst
- , Utility Supervisor.
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