From the first outage report to a closed case with verified restoration.
The outage coordinator records the case with the service area, asset reference, affected units, report time and any external incident ID.
The coordinator triages the case and assigns the authorised responder after the organization, incident identity, revision and their own scope are checked.
The field crew lead submits evidence and the utility supervisor approves, rejects or returns it with a reason.
From the crew's evidence, the coordinator restores the case with the real restoration time.
Once the incident record is approved, the coordinator closes the case.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.