Cases by service area and status Grouped
Where are outages open right now, and where are they closed?
From Service cases
- Utility Outage Management
- Reports and operational decisions
Reports for the questions your team asks
Cases by area, affected customers, restoration time, review turnaround and exceptions.
Overview×
Utility Outage Management · Overview
Utility Outage Management dashboard
This quarter
Outage incidents in view
6Total affected customers
1,770Started at in 14 days
3Service cases by status
How far records got this quarter
| Stage | Reached | Step | |
|---|---|---|---|
| Reported | 45 | ||
| Triaged | 14 | 31% | |
| Assigned | 4 | 29% | |
| Review | 2 | 50% |
Affected units by status
Sample totals per stage
Questions to answer
Affected units and customers List
How many units were out per case, and how many customers per approved incident?
Time to restoration List
How long from report to restoration per case and area?
From Service cases
Evidence review turnaround List
How long do supervisors take to review evidence?
Weekly reports, restorations and exceptions
How many cases were reported and restored each week, and which operations failed?
More reports
Weekly reports and restorations List
Cases reported and restored each week.
Operation exceptions List
Pending, failed and needs-review operations with their reason.
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