Responsibilities and decision rights for outage coordinators, supervisors and field teams.
| Role | Service cases | Triage and assignment | Field evidence and review | Restoration records | Service areas | Operations control |
|---|---|---|---|---|---|---|
| Outage Coordinator | Edit | Edit | Edit | Edit | View | — |
| Utility Supervisor | View | View | Approve | Approve | — | — |
| Field Crew Lead | View | View | Edit | — | View | — |
| Operations Analyst | View | View | View | View | — | Edit |
| Admin | Edit | Edit | — | — | Edit | — |
Owns service cases, triages them and assigns the responder.
Starts on: Incidents awaiting decision
Independently reviews field evidence and approves outage incident records.
Starts on: Incidents awaiting decision
Submits crew evidence from the field and confirms restoration.
Starts on: Verified field evidence
Works the operation receipt exception queue and verifies completed effects.
Starts on: Outstanding operation receipts
Maintains organizations, service areas, team members and configuration without taking operating decisions.
Start free, then use Proto to change fields, steps and approvals before your team goes live.