Follow the approved assignment through departure, stop progress and delivery capture.
Dispatcher confirms the assignment is Assigned and the linked load is Approved. Review the selected driver and vehicle before recording the physical departure. If either record is inconsistent, resolve the discrepancy with the responsible owner.
Dispatcher follows the load into Executed and the assignment into Active, with the departure event tied to that load. Review the resulting records together so the next shift can distinguish actual departure from preparation.
Dispatcher records progress from Planned through En Route and Arrived to Completed. Keep Missed appointments and other exceptions visible. Tracking entries retain their occurrence time and source while the team checks whether a Reported event can be Confirmed.
Dispatcher records Captured delivery evidence against the correct load and stop, including recipient and signature reference. Record actual delivery and the completed assignment when the physical outcome supports them.
Evidence Reviewer checks the Captured confirmation against the load and stop before marking it Verified or Disputed. Resolve an incorrect signature reference with Dispatcher while retaining the actual trip context.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.