Where it usually breaks
And how to keep it from happening.
- The same reviewer decides the appeal.
- The earlier decision is overwritten instead of kept.
- New evidence arrives but is not logged before the appeal is decided.
- Vehicle Registration (RTO)
- Process
- Appeal and fresh review
Appeal and fresh review
Accept an applicant's appeal against a rejection, assign a fresh reviewer and decide again.
Step by step
-
Receive the appeal Case Officer
Case Officer records the applicant's appeal and any new documents. The case moves from Rejected to Appealed.
- Case Appealed
- Updates Cases, Case documents, Case actions
-
Assign a fresh reviewer Registry Supervisor
Registry Supervisor assigns the appeal to a Reviewing Officer who did not make the first decision, and the case returns to Review.
- Case in Review
- Updates Cases
-
Decide the appeal Reviewing Officer
The new Reviewing Officer reads the earlier decision and the new evidence and approves or rejects, with reason and authority reference.
- Case Approved or Rejected
- Updates Decisions, Cases
ApprovalA person approves before the work moves on. -
Settle fees Registry Supervisor
Where the outcome warrants a refund, Registry Supervisor approves it and Fees Officer records it.
- Receipt Refunded
- Updates Fee receipts
-
Close Case Officer
Case Officer communicates the outcome and closes the case.
- Case Closed
- Updates Cases, Case actions
Who does what
Roles and permissions- Case Officer
- , Registry Supervisor, Reviewing Officer, Fees Officer.
Set up Vehicle Registration (RTO) your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.