Take in an application, verify its documents, collect the fee, review the case and issue a reasoned decision.
Case Officer records the case with its type, applicant, submission date and due date, and logs the documents received. The case is Submitted.
Case Officer checks the applicant and documents, verifies each one and requests anything missing. A complete case moves to Verification.
Fees Officer records the fee against the case and confirms it when the payment clears.
Case Officer moves the verified case to Review for the Reviewing Officer.
Reviewing Officer approves, rejects or returns the case for information, with the reason and authority reference.
Case Officer communicates the outcome and closes the decided case.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.