Who takes in, verifies, inspects, collects, decides and supervises in a vehicle registration office.
| Role | Case Intake | Document Verification | Decisions and Appeals | Vehicle Registry | Fitness Inspections | Fee Receipts |
|---|---|---|---|---|---|---|
| Case Officer | Edit | Edit | Edit | Edit | View | Edit |
| Reviewing Officer | Approve | View | Edit | View | View | View |
| Fitness Inspector | View | — | — | View | Edit | View |
| Fees Officer | View | — | — | View | — | Edit |
| Registry Supervisor | Edit | View | View | View | View | Approve |
| Admin | Edit | Edit | View | — | Edit | — |
Accepts submitted cases, verifies documents, records vehicles and officer actions, and prepares cases for review.
Starts on: New Applications
Reviews cases in review and issues the reasoned decision with its authority reference.
Starts on: Open Cases
Inspects vehicles and records the result and certificate for each inspection.
Starts on: Registration Register
Records and confirms fee receipts against cases and records approved refunds.
Starts on: Pending Fee Receipts
Balances officer workload, assigns appeals for fresh review and approves fee refunds.
Starts on: New Applications
Maintains officer records, user access and configuration without deciding cases.
Start free, then use Proto to change fields, steps and approvals before your team goes live.