Event day to completion

Run the event, or record a cancellation or no-show, and close the booking.

Step by step

Host event Booking Coordinator

On the day the coordinator records arrival, moving the booking to in progress.
- Booking in progress
- Updates Bookings
Complete Booking Coordinator

When the event ends the coordinator completes the booking with the actual completion time.
- Booking completed with actual time
- Updates Bookings
Cancel or record no-show Booking Coordinator

If the event does not go ahead, the coordinator cancels it or records a no-show under the cancellation policy and the actual timing. Reserved capacity is released exactly once.
- Booking cancelled or no-show; capacity released
- Updates Bookings, Booking resources, Operation receipts
Correct scope Booking Coordinator or Package Reviewer

Draft scope that never ran is cancelled and its claims released; scope that already ran is changed only through a reviewer-approved correction.
- Scope corrected with approval
- Updates Bookings, Review decisions

And how to keep it from happening.

A no-show is recorded as a cancellation and the refund policy is applied wrongly.
A cancelled booking still holds the hall and blocks a new enquiry.
The completion time is left blank and turnaround cannot be measured.

Start free, then use Proto to change fields, steps and approvals before your team goes live.