Where it usually breaks
And how to keep it from happening.
- A timed-out hold is redone by hand and the hall is reserved twice.
- A failure sits unnoticed until the event day.
- Venue Booking System
- Process
- Operation reconciliation
Operation reconciliation
From pending or failed operation receipts to verified results.
Step by step
-
Collect the exceptions Operations Analyst
Reconciliation reads pending, failed and needs-review operation receipts.
- Exception list built
- Updates Operation receipts
-
Check the saved effects Operations Analyst
For each receipt the operations analyst compares the action with what was actually saved: reservation lines, status changes, review decisions. The payment provider is checked only for actions with a money effect.
- Effects verified
- Updates Bookings, Booking resources, Review decisions, Payment evidence
-
Reconcile operations Operations Analyst
A receipt is completed only when its expected effect is found; otherwise it stays in the queue with its reason.
- Receipts completed or kept
- Updates Operation receipts
-
Resolve the rest Operations Analyst or Venue Manager
The analyst runs a missing action again under the same key or escalates it to the venue manager.
- Action re-run or escalated
- Updates Operation receipts
Who does what
Roles and permissions- Operations Analyst
- , Venue Manager.
Set up Venue Booking System your way.
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