Responsibilities and decision rights for venue managers and booking coordinators.
| Role | Bookings and holds | Resources and capacity | Venue packages | Payments and deposits | Review and evidence | Operations control |
|---|---|---|---|---|---|---|
| Booking Coordinator | Edit | Edit | Edit | View | Edit | Edit |
| Package Reviewer | View | View | Approve | — | Edit | View |
| Venue Manager | View | Edit | View | View | — | View |
| Payments Clerk | View | — | — | Edit | — | — |
| Operations Analyst | View | View | — | View | View | Edit |
| Admin | — | — | — | — | Edit | — |
Handles requests, holds, confirmation, event day and cancellations.
Starts on: Packages awaiting review
Independently reviews venue packages and records decisions.
Starts on: Packages awaiting review
Owns resources, capacity and booking policy, and follows the calendar.
Starts on: Open bookings
Records and verifies provider payment events against bookings.
Starts on: Unverified payment events
Works the operation receipt exception queue and verifies completed effects.
Starts on: Operation exceptions
Maintains team members, users and configuration without taking booking decisions.
Start free, then use Proto to change fields, steps and approvals before your team goes live.