Reconciliation and follow-up

Step by step

1. Record the expected amount Revenue Reconciler

   Revenue Reconciler records the external reference, value date, expected amount and currency against the asset. The reconciliation starts as Pending.

   • Reconciliation created at Pending
   • Updates External reconciliations

2. Match the confirmation Revenue Reconciler

   When the provider confirms, the reconciler enters the confirmed amount and the evidence reference. Equal amounts become Matched; unequal amounts become Difference; a reversed payment becomes Reversed.

   • Pending → Matched, Difference or Reversed
   • Updates External reconciliations, Exchange rates

3. Open follow-up Revenue Reconciler

   Each difference, failed run, rejected session or invalid result becomes a follow-up action with an assignee and a due date.

   • Action created at Open with due date
   • Updates Follow up actions, People

4. Resolve and close Assigned person

   The assignee works the action from Open to In Progress and completes it with a written resolution, or cancels it with a reason.

   • Open → in progress → Completed with Resolution
   • Updates Follow up actions

Revenue Reconciler

, Playback Operator, Content Operator, Metrics Analyst, Admin.