Cancel or correct an event, release unused registrations, prepare refunds and reconcile every recorded action.
Event Coordinator reads the event with its registrations, review decisions and receipts, and separates what has happened from what has not.
Registrations not yet admitted are released. Admitted history stays on the event.
Finance Coordinator prepares refunds only against verified captures, with the original payment reference.
Event Reviewer reviews the cancellation or correction and approves any refund before it is sent.
The event is marked Cancelled, or the corrected version continues.
Finance Coordinator compares Pending and Failed receipts with the linked registrations, payments and decisions, and marks each Completed or needs review with the discrepancy.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.