1. Warehouse + Fleet + Delivery
  2. Frequently asked questions
FAQ

Questions, answered

Practical answers for planning, custody, delivery and exception review.

Warehouse + Fleet + Delivery

9 questions

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How do I get started?

Click Get started, then use Proto to configure Warehouse + Fleet + Delivery for your business. Pilot one operating organization, a representative load and a complete warehouse-to-recipient movement.

What does a load hold?

The load carries its operating organization, owner, transport partner, freight subject, promised delivery time and movement state. Stops, assignments, custody, decisions, receipts and attachments link to it.

Can I see who is assigned to a load?

Yes. The assignment links a driver and vehicle to the load for a committed start and end interval. Check eligibility, readiness and overlaps before confirmation.

How is a warehouse handoff approved?

The Warehouse Lead submits a frozen transfer scope. An Independent Reviewer decides it against the parent load revision and records a reason. The transfer completes after its physical time and operation receipt are recorded.

What happens when the driver changes after review?

Review the changed transfer scope again. The prior decision belongs to the earlier submitted revision.

Can I compare delivery with the original promise?

Yes. The load retains the promised delivery time separately from actual delivery. Stop windows and actual stop times add location-level context.

Where do proof and attachments go?

A stop can hold a proof reference. The load can also carry titled attachments with an evidence type and internal or shared visibility.

What should we do with a failed operation?

The Operations Manager checks linked local effects and the authoritative external result. An unresolved receipt moves into review with the discrepancy recorded before any authorized correction.

How does finance use delivery evidence?

Connect the finance process to the freight amount and completed movement evidence when your team needs invoice or settlement decisions.

Set up Warehouse + Fleet + Delivery your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started