Exception review

Step by step

1. Identify exception Operations Manager

   Operations Manager finds an excepted load or failed operation receipt and gathers its linked evidence.

   • Gather the load and its first attempt
   • Updates Loads, Operation receipts, Record attachments

2. Check effects Operations Manager

   Operations Manager reads local linked effects and the authoritative external result before deciding whether work remains unresolved.

   • Compare claimed outcome with linked work
   • Updates Operation receipts, Loads, Loading handoffs

3. Reconcile receipt Operations Manager

   An unresolved failed receipt moves to needs review with its discrepancy recorded; the sweep does not repeat external work.

   • Record discrepancy and needs-review state
   • Updates Operation receipts

4. Reconcile exceptions Independent Reviewer

   Independent Reviewer approves, rejects or returns a requested correction or cancellation against the source revision.

   • Capture independent decision and reason
   • Updates Review decisions, Loads
   ApprovalA person approves before the work moves on.

5. Apply authorized scope Operations Manager

   Operations Manager records a compensating operation receipt, cancels unexecuted scope where appropriate and retains the original evidence.

   • Keep the compensating action beside original evidence
   • Updates Operation receipts, Loads, Record attachments

Operations Manager

Investigates and applies authorized scope; Independent Reviewer decides the exception revision; Dispatcher and Warehouse Lead provide movement and custody evidence.