Resolve changed scope, uncertain receipts and freight differences with a traceable decision.
Evidence Coordinator compares the load with its delivery proof, operational receipts and freight charges. Read the receipt's result alongside its review status. Keep a failed result or one needing review visible with the external reference and failure reason.
Load Planner explains a requested cancellation or correction. Transport Supervisor reviews the affected revision and records the rationale with Approve, Reject, Return or Escalated as appropriate. Changed loading evidence goes through another loading decision.
Dispatch Coordinator updates the relevant operational records. A cancelled planned load and its confirmed assignment become Cancelled; a disrupted journey may become Exception while the next action is resolved. Preserve the earlier decision references and identify what changed.
Evidence Coordinator compares the resulting evidence with the intended action. Corrected receipts retain the failure explanation, and verification follows review of the actual result. Transport Supervisor resolves outstanding discrepancies. Check freight amounts by currency and use the relevant invoice or payment evidence for charge status changes.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.