Record the departure, stop progress and delivery proof against the same load.
Dispatch Coordinator compares the truck with its approved loading check and current assignment. Record the actual pickup and Departure event when the truck leaves. The load and assignment become Dispatched; the approved loading check becomes Completed after that handoff is recorded.
Dispatch Coordinator records movement and takes the load into transit when supported by the observation. Keep reported events distinguishable from confirmed events. A delay needs its occurrence time and location so the next shift can understand its effect on the customer appointment.
Dispatch Coordinator records arrival and departure against the relevant pickup, delivery or service stop. Use Arrived and Completed for the physical stop progression. A missed visit remains visible and needs a revised operating decision rather than an assumed completion.
Evidence Coordinator records the receiver, delivery time and signature reference against the actual load and stop. Dispatch Coordinator updates the delivered journey and completed assignment from the observed handoff. Review the Captured proof separately; use Disputed when the evidence needs investigation.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.