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- Water Utility Management
- Questions before you choose
Questions, answered
Answers about fit, data and implementation for water utility billing software.
Water Utility Management
9 questions
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How do I get started?
Click Get started, then use Proto to configure Water Utility Management for your business. Start with one billing cycle for one organization and reconcile it with your current system before adding more.
Does it monitor supply or detect leaks?
No. Supply monitoring and leak detection stay in your operations and SCADA systems. This system bills from reviewed meter runs and keeps leak estimates separate from metered consumption.
How do tariff changes work?
Each meter run names the tariff revision used, so charges before and after a change are priced and explained correctly.
Can one person prepare and approve a bill?
No. Approval must come from an independent reviewer, and every decision records who decided and why.
What if a posting is sent twice?
Each posting has an operation key, so a repeated request is recognised and nothing is posted twice.
How are payments applied?
Only verified receipts are applied to posted documents, never beyond what the receipt has left or what the document still owes.
How do we correct a posted bill?
Posted documents are not edited. A reviewer-approved compensating journal entry corrects them, so the ledger shows the original and the correction.
Can we run several service areas?
Yes. Each area can be its own organization with its own accounts, periods and currency.
What drives the cost?
Ordinary manual use has no per-user charge under the platform policy. Imports, integrations, agent execution and other machine work use prepaid credits; implementation is scoped separately. The pricing page lists current rates.
Set up Water Utility Management your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.