Where it usually breaks
And how to keep it from happening.
- An unverified payment is applied and later bounces.
- One payment is applied twice to two different bills.
- An overpayment is forced onto a bill and creates a negative balance.
- Water Utility Management
- Process
- Cash application
Cash application
From a verified receipt to an applied balance.
Step by step
-
Receive and verify Cash Clerk
Receipts arrive from the payment provider with their event identifier, amount, date and partner, and are marked verified once confirmed.
- Receipt verified
- Updates Cash receipts
-
Apply cash Cash Clerk
The cash clerk applies a verified receipt to one or more posted documents. Each application stays within the receipt's unused amount and the document's outstanding balance.
- Balance reduced
- Updates Cash applications, Accounting documents
-
Record refusals and replays Cash Clerk
An application that would exceed either limit, or a repeated request, is recorded as an operation receipt instead of changing balances.
- Refusal or replay recorded
- Updates Operation receipts
-
Reverse if needed Cash Clerk
An application reversed by the bank is reversed with its own date; the original stays on record.
- Application reversed
- Updates Cash applications
Who does what
Roles and permissions- Cash Clerk
- , Controller.
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