Where it usually breaks
And how to keep it from happening.
- An RSVP site sends the same response twice and a guest is reserved twice.
- A party is admitted twice when the door device reconnects.
- A paid place is held before the capture is verified.
- Wedding Planning Platform
- Process
- RSVP to admission
RSVP to admission
Take guest reservations for an open event within capacity and admit each party at the venue once.
Step by step
-
Open the event Lead Planner
Lead Planner opens the approved event for reservations.
- Event Open
- Updates Events
-
Verify payment Finance Coordinator
For a paid event, Finance Coordinator verifies the provider's capture before a place is held.
- Capture verified
- Updates Payment evidence
-
Reserve places Guest Services Coordinator
Guest Services Coordinator records the guest reference and party size while the event is open and capacity remains. Each attempt leaves an operation receipt.
- Reservation held
- Updates Admissions, Operation receipts
-
Admit at the venue Guest Services Coordinator
Guest Services Coordinator admits each reservation once on the day and records the admitted time.
- Party admitted
- Updates Admissions, Operation receipts
-
Review arrivals Lead Planner
Lead Planner compares reserved and admitted guests with capacity before closing the event.
- Arrivals reconciled
- Updates Admissions, Events
Who does what
Roles and permissions- Lead Planner
- , Guest Services Coordinator, Finance Coordinator.
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