From a booking request to a confirmed, checked-in and settled stay.
The front desk agent records the guest, unit, arrival and departure dates, guest count and nightly rate from the rate plan in effect.
The front desk agent confirms the booking after the dates, unit capacity and availability checks pass. Every night of the stay is reserved together, so no other guest can hold the unit on those nights.
On arrival the front desk agent checks in the exact guest and unit. The unit becomes occupied and the stay's charges are added to the folio as drafts.
During and at the end of the stay, draft charges are posted, or voided if they do not apply.
The accounts clerk confirms each guest payment against its reference, or records a refund.
The front desk agent reconciles posted charges with confirmed payments, records checkout and sends the unit to cleaning.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.