Folio and payment reconciliation

Step by step

1. Add draft charges Front Desk Agent

   The stay's charges are added to the folio as drafts at check-in, and services are added as they are used.

   • Draft charges on the folio
   • Updates Folio charges, Reservations

2. Post or void Front Desk Agent

   The front desk agent posts charges that are final and voids those that do not apply.

   • Charges posted or voided
   • Updates Folio charges

3. Record the payment Front Desk Agent

   Guest payments are recorded against the reservation with the date, amount and reference, pending confirmation.

   • Payment pending
   • Updates Payments

4. Confirm the payment Accounts Clerk

   The accounts clerk confirms the payment against the bank or card statement, or records a refund.

   • Payment confirmed or refunded
   • Updates Payments
   ApprovalA person approves before the work moves on.

5. Reconcile at checkout Front Desk Agent

   At checkout, posted charges are compared with confirmed payments for the stay. Payment status is not changed by checkout.

   • Balance checked; stay closed
   • Updates Folio charges, Payments, Reservations

Front Desk Agent

, Accounts Clerk.