Service task turnaround

From a raised cleaning, maintenance or guest request to completed work and a ready unit.

Step by step

Raise the task Front Desk Agent or Service Staff

The front desk agent or service staff raise a task for cleaning, maintenance or guest service against the unit and reservation, with a due time.
- Task open
- Updates Service tasks, Units, Reservations
Assign the task Front Desk Agent

The task is assigned to one team member, who sees it on their list.
- Task assigned
- Updates Service tasks, People
Do the work Service Staff

The assigned person starts the task and completes it, recording the completion time.
- Task completed with time
- Updates Service tasks
Inspect and release the unit Service Staff

After a checkout clean, the unit returns to available only when the inspection passes; otherwise it goes to maintenance.
- Unit available or in maintenance
- Updates Units, Service tasks

And how to keep it from happening.

Start free, then use Proto to change fields, steps and approvals before your team goes live.