Retain actual stop events and recipient proof without changing the original delivery promise.
Inventory Clerk verifies the load and records the actual pickup. A loaded departure uses the load's Departed state, while the resource assignment records Dispatched. The physical departure and the delivery outcome remain separately evidenced events.
Inventory Clerk records actual arrival and departure against the ordered stop. Confirmed stops become Arrived when the visit occurs, then Completed when supported by the actual outcome. A missed appointment retains Missed for follow-up instead of being filled with a guessed arrival.
Inventory Clerk retains the recipient's proof reference on the relevant stop and enters the load's actual delivery time when confirmed. Review the proof against the intended load and location. A document for a different load cannot close the receiving evidence gap.
Transport Supervisor compares actual delivery with the original promise and reviews the freight amount with the supporting proof. Retain unresolved differences for investigation before handing the result to the designated financial system.
Inventory Clerk changes the dispatched resource assignment to Completed when its work is finished. Confirm the same load, driver and vehicle before updating the assignment. The supervisor's evidence review leaves this record update with the clerk.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.