Open a session, confirm booking requests against membership and capacity, check members in and complete the class.
Studio Manager schedules the session for a service and instructor with start time, end time and capacity, then moves it from Planned to Open.
Front Desk Coordinator records the member's request for places in the session. The booking starts as Requested.
Front Desk Coordinator checks that the member is Active, holds an Active plan and that the session is Open with places left, then confirms the booking. Confirmation raises a pending charge, and the session shows Full when its capacity is used.
Instructor checks each arriving member in. The booking moves to Attended and the session counts once against the member's plan allowance. Confirmed members who do not arrive are marked no show.
When every confirmed booking is Attended or no show, the session is marked Completed.
Accounts Coordinator records the money received against the booking and marks the payment Confirmed.
And how to keep it from happening.
Start free, then use Proto to change fields, steps and approvals before your team goes live.