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- Airport Operations
- Who it's for
- Airport transfer contractors
Airport transfer contractors
Transfer contractors need to explain which customer requested a movement, which resource performed it and how its charges were closed. Airport Operations holds those details around the trip. The approach suits teams coordinating recurring airport collections alongside individual customer requests, with a named person responsible for dispatch and a clear finance handoff.
How Airport Operations is set up for you
Customer references
Keep customer and provider details recognizable in the party directory. Property Manager selects the customer for each trip before Finance Officer begins the later charge review. Agree how similar business names are distinguished during intake.
Vehicle commitments
Review passenger count and planned windows before confirming a request. A replacement resource needs the same capacity and overlap checks as the original vehicle, particularly when several customers need collection around the same arrival period.
Trip evidence
Front Desk Agent records associated flight turns and service work against the intended movement. Operations Reviewer can follow the specialty evidence without asking the preparing team to reconstruct the trip from separate messages.
Financial comparison
Finance Officer checks posted charge amounts and confirmed transport documents by trip. Retain document references that help explain an unmatched amount and keep refunded entries separate during the close review.
Shift continuity
Completed and Cancelled trips have different outcomes. The fleet state also matters: a completed movement can leave its vehicle waiting for cleaning before the next customer commitment.
Transfer contractors need to explain which customer requested a movement, which resource performed it and how its charges were closed. Airport Operations holds those details around the trip. The approach suits teams coordinating recurring airport collections alongside individual customer requests, with a named person responsible for dispatch and a clear finance handoff.
Start with a customer account whose planned movements and opening documents can be checked together. Include an ordinary completed transfer and a trip with an acknowledged outstanding account. Rehearse a duplicate dispatch submission and a Pending document that must stay outside the confirmed comparison. Ask finance and operations to explain the same close result before extending the pilot to additional customers.
Use [trip planning](/airport-operations/modules/trip-planning) and [trip finance](/airport-operations/modules/trip-finance) to agree the first operating cycle.
Features to start with
Roles on the team
- Finance Officer
- Prepares authorized financial drafts and reconciles confirmed receipts.
- Front Desk Agent
- Captures assigned stays and service work and evidence.
- Property Manager
- Owns stays and service setup, planning and assigned operational work.
- Operations Reviewer
- Reviews evidence and authorizes eligible domain outcomes.
Set up Airport Operations your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.