Trip Planning

A ground trip begins with a customer request and a planned window. Property Manager identifies the customer, selects the intended vehicle and records the passenger count before asking for dispatch approval. The trip rate stays with that request so Finance Officer can understand the commercial starting point when reviewing later charges.

For example, an arriving group needs a bus from the terminal to a collection point. The planner records when the vehicle is needed and when the movement should end. Front Desk Agent can then capture the associated flight turn against the same trip, giving the shift a common reference for the arrival and ground movement.

• Customer context. Choose the customer from the party records and check the name and contact details. Carriers and service providers can also appear in that directory. Agree which party represents the customer for the movement so later financial review uses the intended account.
• Planned window. Enter the planned start and end together. The dispatch check uses that interval to compare vehicle commitments. A changed arrival expectation should prompt a review of the planned window before the team treats the existing dispatch decision as suitable for the revised work.
• Trip state. Requested identifies work waiting for a dispatch decision. Confirmed identifies an accepted commitment, and In progress identifies a movement underway. Keep Completed and Cancelled meaningful so a shift handoff distinguishes finished work from a request that will no longer run.

Choose the operating time zone, the person who may approve dispatch and the convention for customer references. Check how the team will maintain its location planning information and communicate a changed pickup point. Agree when a changed passenger count requires another vehicle review. Finance Officer should also establish the operating currency and explain how the trip rate relates to the charges recorded later.

Rehearse a requested transfer with a larger passenger count than the first vehicle can carry. Property Manager reviews another vehicle or revises the movement before approving dispatch. Front Desk Agent checks that the flight turn points to that same trip. Finance Officer opens the trip reference from a draft charge and confirms the customer is correct.

Repeat the exercise after changing the planned end. The team should review the new commitment against other work for that vehicle. Finish by cancelling a separate practice request and checking that the shift can still distinguish its outcome from completed transport.

• Trip operating schedule — Review customer movements with their vehicles, planned windows and passenger counts.
• Trip status board — Follow requests through the operating states and identify work needing a handoff.

Use request to dispatch, then trip reconciliation and completion.