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- Airport Operations
- Who it's for
- Ground handling teams
Ground handling teams
Ground handling teams need a clear reference when arrival details, fleet commitments and service tasks pass between people. Airport Operations centers that handoff on a trip. Flight turns and gate assignments give the team operating context, while service evidence identifies the person responsible for work on the selected vehicle.
How Airport Operations is set up for you
Flight handoff
Front Desk Agent captures the flight number, scheduled arrival and passenger count against the correct movement. Operations Reviewer examines the specialty evidence before the team relies on the reviewed outcome.
Gate context
Finance Officer prepares gate entries with their code and start time. Property Manager checks the related ground movement, and the reviewer resolves questions about the submitted evidence through the agreed route.
Resource planning
Maintain recognizable vehicle numbers and types for the buses, tugs or other ground resources used by the team. Discuss the capacity convention during setup so dispatch checks match the kind of movement being planned.
Assigned service
Cleaning, Maintenance and guest service tasks retain their trip, vehicle and staff assignment. The next shift reads status and completion details before deciding which work still requires attention.
Close review
Finance Officer checks posted trip charges against confirmed documents. Property Manager completes the movement when the financial condition is satisfied and releases the resource according to readiness.
Ground handling teams need a clear reference when arrival details, fleet commitments and service tasks pass between people. Airport Operations centers that handoff on a trip. Flight turns and gate assignments give the team operating context, while service evidence identifies the person responsible for work on the selected vehicle.
Choose a handling team with a defined set of ground movements and an agreed arrival information source. Rehearse a flight turn linked to the wrong trip, a corrected gate draft and a service task assigned to another staff member. Review each handoff with ordinary role accounts. Use the pilot to agree who resolves disputed operating details and who authorizes an outstanding-account exception before adding further teams.
Read [flight and gate review](/airport-operations/processes/flight-and-gate-review) and [ground service evidence](/airport-operations/modules/ground-service-evidence).
Features to start with
Roles on the team
- Finance Officer
- Prepares authorized financial drafts and reconciles confirmed receipts.
- Front Desk Agent
- Captures assigned stays and service work and evidence.
- Property Manager
- Owns stays and service setup, planning and assigned operational work.
- Operations Reviewer
- Reviews evidence and authorizes eligible domain outcomes.
Set up Airport Operations your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.