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- Bike/Scooter Sharing Platform
- Who it's for
- Dock-based sharing
Dock-based sharing
Dock-based operators need to know which vehicle can serve a requested interval and where staff expect its handoff. Bike/Scooter Sharing Platform keeps bikes, e-bikes, scooters and docks in the resource list, while the booking and ride session preserve the selected vehicle's identity. Fleet Technician maintains the current dock location as operating conditions change.
How Bike/Scooter Sharing Platform is set up for you
Handoff location
Agree consistent dock names and resource codes. The coordinator should be able to find the intended vehicle without relying on a nickname that different shifts use for different equipment.
Return evidence
Capture the provider's physical return receipt with the actual ride end. A customer's statement that the vehicle was returned starts an investigation when device evidence has not arrived.
Condition after service
Keep maintenance status and availability visible when a returned vehicle needs attention. Booking Coordinator checks those conditions again before allocating the next requested interval.
Dock-based operators need to know which vehicle can serve a requested interval and where staff expect its handoff. Bike/Scooter Sharing Platform keeps bikes, e-bikes, scooters and docks in the resource list, while the booking and ride session preserve the selected vehicle's identity. Fleet Technician maintains the current dock location as operating conditions change.
Choose a dock area that staff can observe directly and include vehicles with different readiness conditions. Rehearse a bike that is ready for service, a scooter that is Charging and an e-bike with maintenance Due. Agree the operating rule that determines which resources are eligible before placing a hold.
Next, run a confirmed ride through actual start and return. Use the same selected vehicle through the booking, session and provider evidence. Have Booking Supervisor inspect a return receipt for the wrong vehicle and send the submission back with a useful reason. The corrected submission should retain the original decision and receive a fresh review.
Arrange the device-provider connection as part of setup, including how staff retrieve evidence after a delayed event. Use [Reserve and confirm](/bikescooter-sharing-platform/processes/reserve-and-confirm) to rehearse overlapping intervals and [Ride review and completion](/bikescooter-sharing-platform/processes/ride-review-and-completion) for the independent handoff. Expand to further dock areas once staff can trace both a normal ride and a location-related exception.
Features to start with
Ride sessions
Record actual ride timing, distance and device evidence before submitting the ride for review.
Reservations and capacity
Reserve an eligible interval and keep the selected resource tied to the booking decision.
Independent review
Give each submitted ride revision an independent decision supported by a reason and evidence.
Roles on the team
- Booking Coordinator
- Prepare assigned operational records and execute eligible reviewed actions.
- Fleet Technician
- Rebalancing, battery swaps and maintenance of bikes and scooters.
Set up Bike/Scooter Sharing Platform your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.