Reservations and capacity

Booking Coordinator starts with the requested ride, customer name, selected resource and intended start and end. The booking holds its lifecycle and quoted amount. Its resource lines preserve reserved units and the capacity used for the interval check, together with setup and cleanup minutes. Those details explain why an apparently open slot may already be occupied.

Requested, Held and Confirmed describe successive commitments. The coordinator checks entitlement and an eligible interval before placing a hold, then checks the required consent and deposit evidence before confirmation. Define those operating rules during setup so staff know what evidence is sufficient and what must wait for follow-up.

• Request ownership. Every booking identifies its organization and assigned team member. Booking Coordinator uses that ownership to prepare the request and to keep the next shift informed when the customer has not yet met confirmation conditions.
• Capacity claims. Resource lines connect the booking to the selected resources and carry the reservation quantities. Include setup and cleanup windows in the interval check and make hold expiration release the reservation only once.
• Confirmation. Booking Coordinator requests the move from Held to Confirmed. The confirmation action checks verified provider evidence when a deposit is required. Booking Supervisor investigates payment discrepancies. Preserve the quote as the commercial expectation.

Choose hold duration, capacity rules and the treatment of adjacent intervals. Decide whether a customer request can occupy a vehicle while staff are collecting required consent, and what happens when that collection takes longer than the hold. Identify the source of customer entitlement and arrange the connection or staff procedure that checks it.

Agree how the operating time zone applies to customer-facing times. A start time entered for the wrong organization can make an otherwise sensible reservation collide with another booking. Also decide how coordinators pass a booking to another owner without losing responsibility for its unresolved conditions.

Use a bike requested for a ride ending just before the next reservation begins. Add the cleanup interval used by your operation. Booking Coordinator compares both bookings and discovers that the cleanup window overlaps the next claim. The coordinator offers another eligible interval or resource before asking for confirmation.

Next, let the first hold expire while a confirmation attempt is waiting. Rehearse the outcome with the Booking Supervisor: the old hold must not claim capacity again, and a repeated expiration must not release an unrelated reservation. The operation evidence should identify the booking and revision that were checked. Finally, verify that a quoted amount with no verified deposit evidence cannot satisfy a deposit requirement.

• Reservations queue — Requested, Held and Confirmed bookings with their owner, resource and quoted amount.
• My bookings — The assigned coordinator’s booking work and current revision.
• Booking schedule — Confirmed and active ride intervals with their scheduled start and end.

Use Reserve and confirm for the full reservation handoff and Cancellation and correction for an eligible release of capacity.