1. Car Rental Management
  2. Who it's for
  3. Hospitality rental desks
Who it's for

Hospitality rental desks

A hospitality desk may organize a vehicle rental alongside a dining or wellness booking. Ancillary bookings records the activity type, venue, start date and attendee count against the rental Booking. Ancillary charges keeps the monetary outlet entry separate, with its own Draft, Posted and Voided status. That distinction helps the desk answer an activity question without implying that the corresponding amount has been collected.

How Car Rental Management is set up for you

Link the activity

Attach Dining or Wellness to the selected rental.

Check outlet amounts

Compare the venue and booking before posting.

Separate receipts

Keep Pending payments out of the collected total.

A hospitality desk may organize a vehicle rental alongside a dining or wellness booking. Ancillary bookings records the activity type, venue, start date and attendee count against the rental Booking. Ancillary charges keeps the monetary outlet entry separate, with its own Draft, Posted and Voided status. That distinction helps the desk answer an activity question without implying that the corresponding amount has been collected.

Start with one rental that also has one dining activity. Confirm the customer and vehicle link before capturing the activity. Finance Officer prepares the outlet amount and checks it under the booking account. Operations Reviewer reads the same source record before a decision on an exception. Include a returned vehicle that needs cleaning so the desk can see how service work and account review meet at return. Agree how staff correct a booking linked to the wrong vehicle or customer before opening the wider fleet. Review the visible states in the operating screens with the people who will act on them.

Have the counter and finance teams open the same booking detail, then compare the activity date, outlet date and payment status before closing the case.

[Plan the setup](/car-rental-management/implementation) and [review the rental flow](/car-rental-management/processes/booking-to-pickup).

Features to start with

Roles on the team

Finance Officer
Prepares authorized financial drafts and reconciles confirmed receipts.
Front Desk Agent
Captures assigned stays and service work and evidence.
Property Manager
Owns stays and service setup, planning and assigned operational work.
Operations Reviewer
Reviews evidence and authorizes eligible domain outcomes.

Set up Car Rental Management your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started