1. Change Request Management
  2. Features
  3. Evidence and receipts
Feature · Evidence and receipts

Evidence and receipts

Keep supporting files and governed-action outcomes with the change package.

OverviewPackage evidence
Change Request Management · Evidence and receipts

Package evidence

Record attachments

New
Attachment numberParentTitleEvidence typeUploaded byUploaded at
RA-19889WP-57919Projects ra-907Requirement09 Oct
RA-38224WP-98249Work Packages ra-732Design06 Oct
RA-82307WP-90734Tasks ra-842Contract08 Oct
RA-46253WP-96896Milestones ra-311Evidence20 Oct
RA-16235WP-26445Issues ra-832Report04 Oct
6 of 6 records
Projects ra-907Record attachments · RA-19889
Requirement
ParentWP-57919
Uploaded at09 Oct
VisibilityShared
Example screen with sample data

What you can do

Keep evidence close to the decision

Record attachments belong to a work package. Each attachment has a title, evidence type, upload date, uploader and visibility. The file itself can be attached to the record. The available evidence types include Requirement, Design, Contract, Evidence, Report, Screenshot and Other. The visibility choice distinguishes Internal from Shared material, giving the team a clear cue before using a file in a review.

The attachment should answer a question about the scope or delivery. A screenshot might show the revised screen, while a report might show verification results. The Independent Reviewer can inspect the attachment beside the impact assessment and task work. An attachment title alone is not the evidence; the team should check that the file and its context match the revision under review.

How the work is organized

  • Attach to the package. The uploader adds the file, title, type and visibility under the relevant change.
  • Review with context. The reviewer reads the file against the package revision, assessment and task work.
  • Track governed actions. Operation receipts hold the action, actor, expected revision, result and any failure reason for an attempt recorded by the team.

What to agree during setup

Agree which evidence types are expected for common changes and who may mark a file Shared. Decide how to handle a revised file: its title and notes should let the reviewer distinguish it from the earlier one. The uploader reference and upload date support the handoff. Keep private material under the right visibility setting and rehearse access with the roles that will review it.

Operation receipts have an operation key for repeat attempts, an expected revision and a result state of Pending, Completed, Failed or needs review. Agree who investigates failures and how the team correlates a receipt with the package and action that produced it. The Operations Overview page can direct attention to failed operations; staff still need to read the recorded failure reason before retrying or correcting work.

Check the handoff on an actual case

A Business Analyst adds a design attachment to a reporting change package and marks it Shared for the review team. A Delivery Contributor later adds a screenshot showing the delivered screen. Before Review, the Project Manager checks that each file is attached to the right package and that the titles distinguish the proposal from the delivered result.

In the rehearsal, Admin records a Failed receipt for an attempted action whose expected revision differs from the current package revision. The Delivery Lead opens Failed operation receipts, reads the reason and compares the revisions. They do not treat that receipt as an approval. The reviewer records a separate decision against the revision they actually examined.

What your team sees

  • Package evidence — Shared attachments with type, uploader and upload date.
  • Failed operation receipts — Failed actions, their package and recorded reason.

Follow the work through

Evidence and exception handling covers files and failed attempts. Revision and decision shows how evidence supports a specific review.

What it keeps track of

Data model
Record attachments
Evidence files attached to a work package record.
Operation receipts
Durable receipts for every governed action, keyed for idempotent retries.
Work packages
Scoped change work packages: the governed unit of change, baseline and revision.
Team members
People who prepare, own and review change work, linked to their organization and platform user.
Review decisions
Independent reviewer decisions recorded against a work package revision.

Who uses it

Permissions
Business Analyst
And Delivery Contributor add evidence.
Delivery Lead
And Admin investigate failed operation receipts.

Set up Change Request Management your way.

Start free, then use Proto to change fields, steps and approvals before your team goes live.

How to get started