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- Citizen Service Portal
- Implementation
How a Citizen Service Portal rollout works
Set up one service path and rehearse its decisions.
Define the service
Create the organization, people and public service. Agree the policy reference and effective dates.
Set up access
Assign operators and independent reviewers to the organizations they serve. Check read access separately.
Prepare cases
Enter a representative application, requirement lines, evidence and follow-up actions.
Rehearse decisions
Submit, validate and review the source revision. Include a returned decision with a useful reason.
Trace delivery
Follow the operation run, ordered steps and delivery reference. Test a failed or uncertain attempt.
Rehearse correction
Preserve the earlier delivered revision while routing a successor for review.
What the customer provides
Provide the public service definitions, policy references, organization structure, staff assignments and representative application material. Decide which documents a reviewer needs, how an external result is confirmed and who handles reconciliation.
Changing it afterwards
Review service definition and source mapping changes before applying them to new work. Use the correction path for an already executed application so earlier evidence and decisions remain readable. Read the data model when planning migration and review access when staff assignments change.
Set up Citizen Service Portal your way.
Start free, then use Proto to change fields, steps and approvals before your team goes live.