Shared amenities

An amenity booking has an outlet type, outlet name, start date and guest count. It points to the reservation that brought the party to the property. The front desk can record a restaurant or spa booking while looking at that stay, and the property manager can review the linked evidence later. This link matters when the same resident makes several visits or when a group uses a shared facility during a longer stay.

An amenity charge is a separate financial record. Its outlet, charge date, amount and status let Finance Officer review the entry before it is posted. A booking for a service and a charge for it answer different questions: one says a visit was arranged, the other says an amount was added to the reservation. Keep both connected to the right reservation, especially when the outlet serves several guests with similar names.

• Outlet request. Capture the amenity type, outlet, start and party size against the selected reservation.
• Source trail. Review the amenity booking alongside the reservation before creating a charge for the visit.
• Charge decision. Finance Officer prepares the amount and Operations Reviewer examines the evidence before posting.

Choose the outlet names staff will use and how they distinguish a restaurant from a spa booking. Agree who may correct a mistaken reservation link before a charge is posted. Define the handoff from the person recording the amenity visit to the finance team preparing the amount. The team should decide whether an outlet charge is entered when service is delivered or after its source evidence is reviewed. Keep a procedure for voiding a posted or mistaken charge without hiding the original entry from the reservation account.

A resident with a confirmed stay asks the desk for a restaurant table. The agent selects the reservation, records the outlet, start and guest count, then checks that the party on the stay is correct. After the visit, Finance Officer reviews the outlet evidence and prepares the charge against the same reservation. Operations Reviewer can see which stay and outlet the draft concerns. If the resident later questions the amount, the booking number and outlet charge number lead the team back to the linked stay. A spa visit on the same stay remains its own amenity booking and charge.

• Upcoming amenity bookings — See outlet visits with their linked reservations and expected party size.
• Draft charges for review — Review outlet charges before they enter the posted account.

Follow amenity delivery and then account review.